JD Power just ranked Humana Highest in Mail Order Pharmacy Segment of Customer Satisfaction for the second consecutive year – and ParcelShield technology was one of the tools that helped enhance their mail delivery capabilities.
According to humana’s press release , Humana Pharmacy partnered with ParcelShield to ensure the safe and secure arrival of specialty medications. By utilizing ParcelShield’s platform, Humana Pharmacy’s specialty dispensing team can proactively detect when there might be a problem with a package delivery – such as weather and air travel issues – in order to prevent delays in customers getting their therapy.
“The partnership we have with Humana aligns perfectly with our core values, including putting the patient first,” said Guillermo Sollberger, President and CEO of ParcelShield. “Assuring critical medications are delivered on-time increases medication adherence - which is good for the patient and the industry. We’re thrilled to have played a role in Humana’s continuing customer satisfaction success.”
Humana’s goal was to provide a much-improved experience for their customers. By utilizing state-of the-art technology and providing more ways for customers to access expert care, Humana is making it possible for their customers to achieve their best health.
“At Humana Pharmacy, we want to do more than just fill prescriptions. We strive to provide expert care and cost-effective options to help our customers get to their best health,” said Scott Greenwell, President, Humana Pharmacy.
Read more on how Humana is working to protect critical package deliveries and provide exceptional customer service in this article from the Yahoo! Finance: J.D. Power Ranks Humana Highest In Mail Order Pharmacy Segment of Customer Satisfaction Study, Two Years in a Row.
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